Disclaimer
1.- Website Ownership
In accordance with Article 10 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce (hereinafter “ LSSI “), we its that https://www.haciendadelcarche.com (hereinafter, the “Web page“,” Website ” or “ Portal “) is operated by ESENCIA WINES CELLARS, SOCIETY LIMITED (hereinafter (hereinafter EWC, SL) of Spanish nationality with CIF number B73974982, registered in the Commercial Register of Murcia, Volume 1357, Section 8, Sheet MU-23794, and established in Crta. de El Carche, Km 8.5 with CP 30520 Jumilla in Murcia. in addition, EWC, SL, is the owner of the trade name Carche which is registered in his favor.
2.‐ Using the Portal and responsibility
This Disclaimer along with the Terms and Conditions establish the conditions governing the use of the services of the information society that EWC, SL makes available to users the Internet through the website. Aspects relating to the processing of personal data of users due to the use of the Web Site are regulated in the Privacy.
Thus, access to and use of the Website assume that the user (hereinafter the “ User “) fully accepts and agrees to comply fully with this Legal Notice, Terms and conditions, Privacy Policy and instructions or recommendations directed in each case.
Access to the Website is free except for the cost of connection through the telecommunications network provided by the access provider which engaged the user.
EWC, SL, can perform at any time, without prior notice, few variations, changes or modifications of any nature deemed appropriate both on the website and its contents, and can also freely decide, at any time, about the continuity of the services provided through the Portal. In any case, the acceptance of the Terms of Use will be an essential prerequisite to the purchase of any product step available through the Web Site.
The User undertakes to make proper use of the Website, according to the rules of good faith, and not to perform any conduct that could irrogar damages of any kind, CEA, SL or to third parties. Especially, the user must respect the “copyright” and other identifying data of the holder’s rights and technical protection devices.
Users are fully responsible for their conduct, to access information from the Web, while navigating in it, and after I agree. As a result of the foregoing, the User is solely responsible for EWC, SL and third parties:
- The consequences that may result from use for purposes illegal or contrary to this document effects of any content on the Web, developed or not by EWC, SL, or not published under its name officially.
- As well as the consequences that may arise from the use contrary to the contents of this document and adversely affecting the interests or rights of others, or that in any way could damage, disable or impair the website or its services or prevent normal enjoyment other Users.
EWC, SL, reserves the right to limit, suspend or terminate access to the Website users who violate these rules of proper use and a tale effect may adopt technical measures conducive to it
EWC, SL is not responsible:
-The proper use that the user can perform the Portal.
-The content of the linked sites through the links included within the Web Site. The Web site includes links (links) that allow the user to access other Internet pages. In these cases, EWC, SL, and will only be responsible for the contents and services provided on the Linked Sites to the extent it becomes aware of the illegality and has not disabled the link with due diligence.
-Damages of any kind caused to the user or their teams by failures of any kind in telecommunication networks or connections that produce the suspension, cancellation or interruption of the Website service while providing the same or prior; or by viruses or other harmful components, or normal or abnormal operation of the search tools, organization or location of the content and / or access to the Web and, in general, errors or problems generated in the development or implementation of the technical elements that the website or a program provided to the user.
-Access of minors to the content included on the Web, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools to control the use of internet in order to avoid (i) access to materials or content not suitable for minors, and (ii) sending personal data without prior authorization from their parents or guardians.
-Communications and dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or linked websites, or liable, therefore, for any damage and prejudice they suffer Customers or individuals and / or groups as a result of those communications and / or dialogues Users.
-Errors or delays in access to the Website by the user when entering your information in the order form, the slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of EWC, SL.
-Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
-Errors or damage to the website for use of inefficient service and bad faith by the User.
-Of non-operational or problems with the email address provided by the user for sending order confirmation.
You acknowledge that the security of computer systems on the Internet are not entirely reliable and that, therefore, EWC, SL can not guarantee the absence of viruses or other elements that may cause alterations in the user’s computer systems or in their electronic documents and files contained therein.
- Intellectual and industrial property.
The intellectual property rights over the disposition of the contents of the website (including sui generis right to the database), graphic design, distinctive signs (trademarks and trade names), programs underlying computer (including codes source), and the various elements that make up the Portal (text, graphics, photographs, videos, etc.) correspond to EWC, SL, and has, in any case, the right of use and exploitation thereof, and in such sense constitute works protected by the legislation in force intellectual property.
The use of the Website by the User in any way involves the transfer of any industrial law of intellectual property and / or the Portal, its contents and / or distinctive signs indicated; therefore, the User expressly prohibited reproduction, processing, distribution, or any other not expressly authorized by the laws of the Web Site, its contents and / or distinctive signs expressed. In any case, the reproduction of elements or contents of the Website made for profit or commercial purposes is expressly prohibited.
4.- Cookies policy
EWC, SL, uses cookies only to facilitate navigation, maintain security, verify the identity of the user and ease of use of the Portal. Cookies are installed on the computer hard drive or in the browser memory in the folder configured by the operating system of the computer user to identify files. The User can disable cookies freely, being warned that If, in such case, the quality and speed of service can reduce and even lose access to some of the services offered on the Portal.
The cookies that EWC, SL, used on the website are:
| Own cookies | Description | Duration |
| Session | Identifier application session. | Session |
| Cart | Stores the elements of the current cart, to facilitate and expedite the operation of the | Session |
| Username | Current user name, for informational purposes for display in certain parts of the Website | Session |
| Third Party Cookies | Description | Duration |
| Google Analytics | It allows EWC, SL, disclose information about how users use the Web site, how they got to him, the number of unique users and duration of visits. Thus, EWC, SL, may be more effective and make improvements on the website to facilitate their location and access by users.You can get more information about Google Analytics at the following link http://www.google.es/intl/es/analytics/. | Several cookies: session one day, 6 months and one year |
| Pingdom | It is used to see in detail and real-time performance statistics and users’ browsing on the Website.You can get more information about the following links Pingdom http://www.pingdom.com/rum/ yhttp://www.pingdom.com/legal/privacy-policy/. | Session |
| Colbenson search | They are used to obtain the user’s session on each request. You can get more information about Colbenson search on the following link http://www.colbenson.es/. |
Several cookies: one day two years |
| Olark | It allows EWC, SL, disclose information about using Click to Chat functionality. You can get information about the following link Olark http://www.olark.com/help/cookies |
Session, Guest |
The user can set freely and at any time, its privacy settings in relation to the installation of cookies through your browser. These procedures are subject to revision or modification by developers of browsers, so we can not ensure that they fully comply with the latest version available at all times.
For more information about Internet Explorer press Internet Explorer.
For more information about Firefox press Firefox.
For more information about Chrome press Chrome.
For more information about Safari press Safari.
You can find more information on cookies in: www.allaboutcookies.org o www.youronlinechoices.eu.
If the user decides to disable cookies, quality and speed of service may decline.
5.- Applicable law and jurisdiction. Severability.
Use of the Web Site and the present legal warning and general conditions are governed by Spanish law and it is understood that the use of the Portal, the parties, the User and EWC, SL, expressly waiving any other jurisdiction that it may apply, you agree to submit to the jurisdiction of the courts of Jumilla (Murcia-Spain)
In the event that any provision contained in this Legal Notice is declared invalid, it will proceed to the removal or replacement of it. In any case, such invalidity shall not affect the validity of the remaining provisions contained in this Legal Notice.
Privacy Policy
In accordance with L.O. 15/1999 you. Consent to the processing of their personal data, which will be included in the file “customer-supplier”, owned by the company ESENCIA WINES CELLARS SL, whose purpose is to manage customer-suppliers, marketing of products offered by EWC, SL on the Portal, including Customer Service, answering inquiries and requests for information and claims management. You may exercise the rights of access, rectification, cancellation and opposition by registered letter, enclosing a photocopy of your ID / Passport, the following ESENCIA WINES CELLARS SL. OFF. POST OFFICE: 257, Jumilla, Murcia, C.P: 30520.
Please inform us immediately of any changes of your data so that the information contained in our files is always updated and contains no errors. In this regard, You represent that the information and data you provide is accurate, current and truthful. Unless indicated otherwise on the licensed to do so during the registration process box, the user gives his express consent for their data to be processed by EWC, SL in order to send commercial information about the products it marketed; such treatment will be absolutely confidential, adopting measures to ensure the security of their data.
If the user at any time you wish to stop receiving promotional information, so you can order them by e-mail to the address info@haciendadelcarche.com
Terms and Conditions
1.- Purpose and Overview.
These General Conditions regulate the conditions of purchase of products through the website https://www.haciendadelcarche.com (hereinafter, “web page” “ website ” or “ Portal “) which ESENCIA WINES CELLARS, SOCIETY LIMITED (hereinafter ( EWC onwards, SL), with CIF number B-73974982, registered office at Crta. de El Carche, Km 8.5 with CP 30520 Jumilla in Murcia (Spain) and registered in the Commercial Register of Murcia, Volume 1357, Section 8, Page MU-23794, is the owner. in addition, EWC, SL, is the owner of the trade name Carche which is registered in his favor.
Through its Web site, EWC, SL, provides information about its products and offers the possibility of acquisition. Due to the content and purpose of the Web site, people who want to benefit from its services should have the status of “Registered User” or “Client”, which is acquired by completing the registration form and following the steps EWC, SL subsequently communicated through email. The condition of user and / or Client implies acceptance, without reservations of any kind, each and every one of these General Terms and adherence to the version of the same published at the time you access the Web Site . Registration on the Portal and the use of services means that your data as user and / or Client will become part of the files of EWC, SL, and treatment will be in accordance with the provisions of the Privacy Policy, the User expressly acknowledge and accept. In any case, there are pages of the website accessible to natural or legal persons who fail to register or to initiate a product purchase, these people would still had the status of “Users”. In this sense, users who access these parts of the Website agree to be subject to the terms and conditions contained in these Terms and Conditions, to the extent it may be applicable to them. EWC, SL wants to let its customers and users that are exclusively addressed to a wider audience of 18 years and the territory in which it accepts and distributes orders is comprised Peninsula and Balearic Islands (hereinafter, the “Territory”). If a user were interested in receiving an item outside the Territory should contact EWC, SL by form or sending an email to info@haciendadelcarche.com would study your request and will inform you about it. CONTACT: For any doubts, queries or suggestions, you can send your comments by email to: info@haciendadelcarche.com
EWC, SL provides information about products, and offers the possibility of purchase through the Web Site. Persons intending to purchase products must have the status of “Registered User” which is acquired by completing the registration form prior to the purchase process and following the steps EWC, SL subsequently communicates via the Web Site.
These General Conditions, together with the Legal Notice and Privacy Policy of the Website, are the only conditions applicable to the use of the Portal and the purchase of products through and supersedes any other terms, except by prior written agreement between EWC, SL and the User and / or Client. Consequently, the User and / or Client that accesses the Web site, sign up and purchase products through the Portal agrees to be bound and bound by the General Conditions, the Legal and < u> Privacy Policy as are found written in the time you access the web Site.
All User and / or Client to register to the Website must be at least eighteen (18) years.
EWC, SL has the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using SSL (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that only intelligible to the customer’s computer and the Web Site. Thus, when using the SSL protocol ensures:
- The Customer is submitting their data to the server center EWC, SL and not to any other to try to impersonate it.
- That between the client and server EWC center, SL data is transmitted encrypted, preventing their being read or manipulated by third parties.
2.- Product information
The photographs, graphics or iconographic and videos relating to products EWC, SL representations, as well as trade names, trademarks or logos of any kind contained on the website, are intended to provide much information, however, the User and / or Client must consider having a policy purpose and therefore lack exhaustive.
EWC, SL reserves the right to decide, at any time, the products offered to users through the Portal. Thus, EWC, SL may at any time add new products included in the Portal, understood, unless something else that such new products shall be governed by the provisions of the General Conditions which are in force in that provided moment.
In addition, EWC, SL reserves the right to cease providing access at any time and without notice, any of the products offered on the Portal.
EWC, SL informs the customer that the number of available units try to keep updated with stocks in stock, therefore, not will sell intentionally more units become available. In the case where, for reasons of force majeure, a product is unavailable after purchase, EWC have been made, SL inform the user by email of the total cancellation or, where appropriate, partial order. The partial cancellation of the order does not entitle cancellation of the entire order, subject to exercise the right of withdrawal corresponding to the user in accordance with the provisions of General Condition Number 7 “Return of products.”
Purchase System Products
To proceed to purchase the product, the user registration, which must be eighteen (18) years, you must select the product you want to buy and add to the Shopping Cart, hiring made in Spanish language. Once the selection of products bought, completed the Client must press the “Finish”. Then selected for purchase and Customer shall indicate what the address where you want delivered products will be indicated. Finally, You must click the “Confirm and pay” icon.
The name of the User and / or Client, password and email address may be modified, in which case the password, username-Client and / or email address modified lose their validity.
Once completed the purchase process EWC, SL forwarded to the email provided by the client, an email confirmation of receipt of order within twenty-four (24) days following the completion of the same hours. The order confirmation sent by EWC, SL will not be valid as an invoice, just as proof of purchase. EWC, SL will send the Client an invoice in less than thirty (30) days from the execution of the purchase.
Product pricing
The prices of products offered through the Website include all applicable taxes. Shipping costs of the products by the Customer, will be detailed and broken down in the “Your Basket” Web Site.
EWC, SL reserves the right to change the Web site reflected in the prices, at any time. The products will be billed at the price in effect reflected on the Website, at the time of registration of the order.
Payment Products
Payment of the price of goods purchased and shipping costs, which will appear on the screen, can be made by credit card or debit card through the PayPal system and through other payment systems indicated at all times on the Website .
To pay, Customer must follow the instructions on the screen depending on the chosen payment system. All data provided for this purpose is encrypted to ensure maximum security for them.
The User must notify EWC, SL through info@haciendadelcarche.com any improper or fraudulent charge on the account provided for purchases on the Website, in the shortest time possible, in order that EWC, SL can make the steps it deems appropriate.
Delivery of Products
EWC, SL undertakes to deliver the products purchased by the customer in the purchase process in the shortest possible time, and in any event within thirty (30) calendar days from the date of preparation of the order when the same be delivered in Peninsula and the Balearics and within ninety (90) calendar days in the rest of the Territory. These deadlines are means, and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. In cases of late deliveries, EWC, SL inform its customers as soon as knowledge of them. Shipments are made through a courier company. Each delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is embodied through the control system used by the carrier. In the case of delays in delivery of orders attributable to EWC, SL, the customer may cancel your order in accordance with the procedure described in General Condition number 7 “Return of products.” shall not be considered delays in delivery cases where the order has been made available to the Customer by the carrier within the agreed time and has not been delivered for reasons attributable to the Customer. Once the order leaves our warehouse, Customer an email notifying you that your order has been accepted will be sent and is being sent.
EWC, SL not send any orders to PO boxes or booths, nor accept any order where it is not possible to identify the recipient of the order and direction.
Delivery will be made, at the address specified for this purpose by the Customer in the registration process and order, which, in any case, must be within the Territory. In order to optimize the delivery, thank the customer to indicate a direction in which the order can be delivered within the normal working hours.
If at the time of delivery the Customer is absent, the carrier if the protocol so provides you actions of the courier company will leave a notice indicating how to proceed to arrange a new delivery. If after the period of time that the transport company or courier in charge of delivering the product enables to collect the product in the appropriate office, Customer not collected, it deemed that it is not interested in the products so the courier company can give the products not removed it deems appropriate destination without the customer is entitled to a refund of the price or compensation for any.
EWC, SL will not be responsible for errors caused in the delivery when the delivery address entered by the customer in the order form does not conform to reality or have been omitted relevant data.
EWC, SL informs customers that it is possible that the same order is divided into several installments.
Product Returns
(i) Right of withdrawal
The User will have a maximum of fourteen (14) calendar days from product delivery to cancel the purchase of the product, wholly or partly, in accordance with applicable law.
Once within fourteen (14) calendar days, EWC, SL will not accept returns for withdrawal of finished product purchases.
In the event cancel the purchase of a product, the user must contact EWC, SL by sending an email to info@haciendadelcarche.com. It also may use the model withdrawal form is available HERE
In any case, assuming cancel the purchase, the following requirements must be met:
1) The product must be in the same condition it was delivered and must retain their original packaging and labeling.
2) The return to EWC, SL must be done using the same box or envelope used in delivery or, failing that, in a similar format to ensure the return of the products in perfect condition.
3) It should include a copy of proof of purchase and the delivery order of the products within the package, which also indicates goods returned and the reason for the return.
Returns of orders should be sent to the address of EWC, SL Crta. El Carche, Km 8.5 with C.P. 30520 Jumilla in Murcia (Spain). Customer bear the return shipping costs when exercising the right of withdrawal.
(ii) Returning defective products
Without prejudice to any other rights you may have, the Customer is entitled to refund the price of defective products or products delivered if not correspond to the order placed. Alternatively to the above, the Customer is entitled to claim that it delivered a product equal in perfect condition. In the cases back to EWC, SL defective products or that do not correspond to your order, it must be made by the Customer using the procedure set out in paragraph (i) above, although the customer, in this case, he will face the costs of returning the products. Provided that you have followed the procedures set out in paragraph (i) above and have met the requirements of this section, EWC, SL will refund the price paid corresponding to the returned products that are defective or do not correspond to the order product by the user, as provided in the subsequent section (iii).
(iii) Price refund products Customer
Provided that you have followed the procedures established in this General Condition No. 7 and have fulfilled the requirements stated therein, EWC, SL, refund the price paid for the returned products corresponding to the customer. In the event that the return is made in exercise of the right of withdrawal described in paragraph (i), EWC, SL will not pay or will face expenses and / or return costs. Customer shall not be entitled to reimbursement of the price of the returned products that are not in the same condition they were delivered, or are not complied with the requirements of these General Conditions. Partial returns of an order shall be reimbursed of the price of the product or actually returned products. EWC, SL will manage the return order price by the same payment system used by the customer for the purchase of products, within thirty (30) days from the collection of the returned order and once EWC, SL has checked that the products subject to refund meet the requirements set out in paragraphs (i) and (ii) above. The application of the return of the price to the account of EWC, SL will depend on the bank.
8.- Modification of Terms
EWC, SL reserves the right to modify at any time and without notice, the presentation and configuration of the Web Site and the General Conditions. Users and / or Clients will always have these General Terms in a visible location, freely accessible to all queries want to perform. Users and / or Clients undertake to carefully read these Terms each time you access the Web site shop. In any case, acceptance of the General Conditions will be an essential prerequisite to hiring any product step available through the Web Site.
9.- Communications between EWC, SL and the User and / or Client
All communications within EWC, SL and User and / or Client relating to these Terms or the purchase of products through the Web Site, shall be in writing and in accordance with the procedures established communication in these Terms and Conditions for each case. For other assumptions that are not expressly covered by these General Conditions, communications that User and / or Client intends to refer to EWC, SL will address the management of EWC, SL indicated in the first condition and shall be in writing and through a system that can demonstrate the content and reception by EWC, SL part of the relevant communication.
10.- Integrity of the General Conditions
The General Conditions, the Privacy Policy and Legal Notice constitute the express and sole will of EWC, SL and the User and / or Customer in connection with its object and supersedes and replaces any other agreements or contracts, verbal or written, made by the parties prior.
11.- Severability
If any provision of these Terms is declared invalid, it will proceed to the removal or replacement of it. In any case, such invalidity shall not affect the validity of the remaining provisions in these Terms and Conditions.
12 .- Law and Jurisdiction applicable
These General Conditions are governed by and construed in accordance with Spanish law. In the event of any discrepancy or claim between the parties occur, (both EWC, SL, as the User and / or Client) expressly to any other jurisdiction that may apply resignation, agree to submit to the jurisdiction of the Courts and courts of Jumilla (Murcia-Spain)